Dell India Job-Fresher

Role: 1. Technical 
          2. SALES (US)

          3. CUSTOMER CARE (US)
          4. COLLECTIONS (US)
Desired Candidate Profile

• Should have completed Graduation.
• UG should have atleast 1yr International call center OR 2yrs other domain experience.
• BE/BTECH freshers 65% Or 1yr International call center exp.
   

 COMPANY PROFILE

Dell Services develops and delivers a comprehensive portfolio of IT services and solutions that reduce IT complexity and lower costs. We take a holistic view of each customer’s environment and business objectives to design solutions that help enable growth, streamline operations, and show a measurable return on investment. Our tested and proven solutions help meet specific business goals while mitigating risk. We offer interrelated consulting, business process, applications, infrastructure, and managed services that consistently deliver deep levels of value for our customers in commercial enterprises, healthcare, government, and education. 

Job Description-

1. Technical Support:

• Good communication skills
• Should be aware of basic hardware and troubleshooting.
• Should be flexible working in rotational shifts.
• Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.
• Troubleshooting customer queries regarding Laptops and Desktops.
• Purely into Hardware Troubleshooting for US customers.
• Completely inbound, Upselling part of profile.
• Provide First – level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
• Escalate problems when unable to resolve customer issues.
• Log and sufficiently document all contacts with customers in designated tools.
• Identify and provide input on unique or recurring customer problems.

2. SALES(US) / CUSTOMER CARE(US) / COLLECTIONS(US)

Process: US
Eligibility Criteria:

• GOOD COMMUNICATION SKILLS.
• WILLING TO WORK IN NIGHT SHIFTS.
• GOOD CUSTOMER FOCUS.
• GRADUATES IN ANY STREAM.
• UNDERGRADUATE CANDIDATES NEED TO HAVE ONE YEAR INTERNATIONAL CALL CENTER EXPERIENCE.

3. CUSTOMER CARE (US)
 
Process: US 

Eligibility Criteria:

• GOOD COMMUNICATION SKILLS.
• WILLING TO WORK IN NIGHT SHIFTS.
• GOOD CUSTOMER FOCUS.
• GRADUATES IN ANY STREAM.
• UNDERGRADUATE CANDIDATES NEED TO HAVE ONE YEAR INTERNATIONAL CALL CENTER EXPERIENCE.

4. COLLECTIONS (US)

Process: US
Eligibility Criteria:

• GOOD COMMUNICATION SKILLS.
• WILLING TO WORK IN NIGHT SHIFTS.
• GOOD CUSTOMER FOCUS.
• GRADUATES IN ANY STREAM.
• UNDERGRADUATE CANDIDATES NEED TO HAVE ONE YEAR INTERNATIONAL CALL CENTER EXPERIENCE

How To apply-
Walk in interviews : Monday to Friday 11am – 5pm
Venue - Dell international services,HITEC City Layout, HITEC City, Hyderabad, Beside Cyber Gateway.
For More Information-
Website: http://www.dell.com
Executive Name:   Shiva Kumar K

Email Address:   shiva_kumar_k@dell.com
Telephone: 04044273257