Tuesday, September 18, 2012

Ericsson | Service Engineer



1      Experience and AcademicQualification

1.1                                   General competencies

·         Ability to work at odd hours
·         Oral and written communication skills
·         Very interested in Technology and Communication.
·         Flexibility and ability to work both in a team as well as individually.
·         Able to perform knowledge transfer.

1.1.1                             Technical competencies

Good knowledge and understanding of Ericsson applications and Tools.

1.1.2                            Human competencies

·         Good Communication skills for written and oral communication
·         Customer service orientation
·         Problem analysis & Solving
·         Learning ability to adopt new technologies 
·         Adaptability to Corporate Environment working in a matrix organization
·         Attention to details for trouble-shooting and customer requirements
·         Stress tolerance to work in shifts

1.1.3                            Academics and Experience

Technical college or University degree (preferably BE/ BTech)
0-3 years of experience in Technical Help Desk Environment

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