Friday, October 5, 2012

Royal Bank of Scotland


·          Fresher or 1 year experience in a banking captive in a similar role
·          Good written and verbal English language skills
Graduate in Management, Commerce
·          Basic Knowledge of payment concepts, remittances, cheques etc
·          Familiar with SWIFT templates and different message types
·          Good Typing skills with speed and accuracy
·          Attention to details and eye for accuracy essential
·          Knowledge in Microsoft Office products.


Perform Daily processing
• Process electronic /manual ,domestic /cross border payments and internal transfers adhering to the procedural guidelines
• Monitor intra day and End of Day queues to ensure that all payments received within the cut off times are actioned upon.
• Ensure all reporting timelines are met as per agreed TAT
• Suggest areas of improvement in their daily processing and escalate appropriately
• Initiate /participate in atleast 3 workouts per year which would result in process efficiency ,risk mitigation and customer satisfaction

 Ensure Process SLA - timeliness & accuracy
• Maintain process accuracy at 99.99 % and TAT at 100%
• Reduce operational errors by 25% from previous year and thereby contribute to the reduction of operational loss by 10 %
Manage internal and external customer satisfaction
• Respond to client queries both through mails and CSE and manage escalations effectively
• Adhering to timeliness while sending reports to Business Partners and other internal stakeholders
• Maintain Management Information Systems effectively and efficiently

 Manage operational risks and build a culture of control
• Ensure timely completion of mandatory courses in GPL ,SABA ,etc..
• Adhere to GPF standards without any breaches  (PSPS,Record management policy
Technical Knowledge and skills, Self development
• Ensure 5 man days of training in both technical aspects and soft skills perspective 
• Get Cross trained with activities in other teams
• Clear Skill Assessments in cash (CSA 1)
• Clear Processor training and work towards clearing authorizer training
• Ensure personal and professional details are updated in people soft portal at regular
Key deliverables
Ensuring that the requests are processed with in SLA and as per SOPS
People Management
Key Relations: Interact with the team members and the Team Lead, primarily within the unit
Financial Management
Ensure all the work instructions are processed as per SOPS and within SLA


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