Education and Experience Required:
Bachelor's degree in Computer Science, Engineering, Business, or
related field or equivalent work experience. May hold entry-level
certification(s) in work field. Typically 0-2 years of relevant
experience with Bachelor's degree, or 2+ years of relevant experience
with 2 year post-high school degree.
Job Description
Unix Monitoring-967160
Description
Knowledge and Skills Required:
Typical skills include:
· (developing) understanding of technology in direct responsibility
· (developing) General understanding of related technologies
· (developing) Customer Service
· (developing) Project Management
Critical Competencies to Drive Business Results:
Business Execution & Performance Monitoring
Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns
Program Tracking and Reporting
Continuously mines program data to assess overall contribution of program to business success
Cost and Budget Management
Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement
Operations Building/Process Improvement
Monitors, troubleshoots, and improves area-of-control operational
processes to ensure optimum performance and practice consistency
Outsourcing Methods/Processes
Systematically uses Information Technology (IT) Outsourcing
Methodology (ITOM) to coordinate activities and communications, and
contribute to the achievement of desired results
Client/Customer Relationship Building
Demonstrates client-sensitive practices within the account(s) and
internal gate-keeping within HP to support building strategic trusted
advisor status
HPS/BU Business Context
Understands the market segments sold into, the business challenges
addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's
strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they
consist of, product roadmaps, key technology concepts, and the
competitive landscape in which they are sold
HPS Solution Interfaces
Understands how services in area-of-responsibility fit within or
interface with the sales of other solutions - HPS, other Global/General
Business Unit (GBU)s, or HP's partner strategies
Change Management
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
